Senior Customer Marketing Manager
Popis pozice
Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.
As the Senior Customer Marketing Manager at Make you will play a pivotal role in nurturing and engaging our user and customer base. You will be responsible for crafting and executing email communication strategies that enhance the customer journey, accelerate product adoption, and increase lifetime value.
Responsibilities:
- Collaborate with cross-functional teams to create targeted campaigns aimed at converting, retaining, and expanding our user base, reducing churn, and enhancing overall customer satisfaction.
- Develop and manage end-to-end experiments and automated flows, from ideation and planning to execution and reporting.
- Manage customer segmentation and targeting to ensure that campaigns are personalized and relevant to the customer
- Integrate customer marketing efforts into broader marketing campaigns
- Use data-driven insights to identify opportunities for improvement in customer communication and engagement
- Measure and report on the progress of customer marketing campaign performance
- Develop & distribute email best practices to internal stakeholders
Requirements:
- 5+ years of experience in life-cycle email marketing with demonstrated knowledge of email best practices including deliverability, personalization, subject lines, reporting, send time optimization, etc
- Proven experience in customer marketing in a B2B SaaS environment developing and executing lifecycle marketing strategies that deliver on key acquisition, engagement, and retention goals
- Strong experimental and analytical mindset with the ability to leverage data and metrics to drive decision-making and optimize marketing efforts
- Proficiency in English with the ability to create compelling messaging and content
- Familiarity with email design and coding concepts such as HTML, CSS, Canva, Figma
What we offer:
- ? RSUs grant in a rapidly growing company raising its value every day
- ? Annual bonus
- ? Multinational team with 42 nationalities creating the future of automation
- ? Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year
- ? 3 Company Impact Days per year
- ? Notebook/Macbook and 34’’ curved monitor
- ? 25 days of vacation, 4 sick days, company day off on 31st December
- ? 10 care days to care for your loved ones
- ???? Extra parental vacation (3-6 months)
- ? RSUs grant for a newborn child
- ☂ Life insurance
- ? Benefit Plus Cafeteria (incl. MultiSport Card)
- ? Remote working allowance
- ? Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
- ? Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
- ? Flexible working hours + home office
- ? Team buildings, parties, and company events multiple times a year
Join us on the ride!
#careeratmake
What we stand for:
? We roll together - We embrace different ideas to grow together and create powerful solutions.
? Customer impact first - We empower our customers to succeed, aiming for sustainable impact.
⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits.
For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.
Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
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