Technical Support Engineer L1 - L2 - L3 w/English only! Welcome: Spanish, Italian, German, French Speakers

Technical Support Engineer L1 - L2 - L3 w/English only! Welcome: Spanish, Italian, German, French Speakers

Praha

Náplň práce

Technical Support Engineer L1 - L2 - L3 w/English only! Welcome: Spanish, Italian, German, French Speakers Get your foot in 3rd level technical support and become a subject matter expert in a selected area Learn something new every day while helping the world run better.
* Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
* Adhere to KPIs, especially responsiveness SLAs and productivity goals, ensuring that emergency situations or business-critical issues are resolved in the most timely and effective manner possible.
* Demonstrate a high level of expertise with product functionality and continuously develop core product skillset as new innovations are released.
* Create Knowledge Base Articles and Wiki documents.
* Create Code Corrections and collaborate with Product Area Leads and the Engineering team.
* Collaborate with other internal cross-functional and global teams.
* Coach and mentor new hires and other support engineers to help them increase their product expertise and productivity.
* Maintain and follow a personal development plan by leveraging formal training and knowledge plans.
* Perform other duties as per individual agreement.

Požadujeme

* Bachelor’s degree, preferably in Information Technology or Computer Science, and experience in Product Support, Software Development, IT, or Quality Assurance.
* Advanced English proficiency.
* Excellent written and oral communication skills; ability to listen and work with customers in real time.
* Ability to effectively handle difficult and challenging customer interactions while maintaining professionalism and composure.
* Strong willingness to learn and grow. Nice to have: reading SQL, Java, JavaScript, or other programming languages, Splunk, Dynatrace, LLM, BTP, API.

Nabízíme

* Yearly bonuses
* Paid sick days and fully refunded sick leaves
* Flexible start and end of working hours
* Contributions to pension and life insurance
* Meal vouchers
* 5 weeks of holidays
* Educational courses, coaching, and mentoring opportunities
* Free massage sessions
* Cafeteria plan
* Free access to fitness studio
* Generous employee shares program
* And more attractive benefits

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