Technical presales specialist

Technical presales specialist

kontakt: Michaela Flaišman, e-mail:

Job Purpose:
Certified engineer with specialist single (in some cases multiple) vendor, multiple technology knowledge within a BU supporting, primarily working internally/externally with the partner base and sales organisation on defining solutions and projects

Responsibilities:
" Ability to support the design of vendor solutions to meet customer requirements
" Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs)
" Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other TD SYNNEX sales teams
" Ownership of assigned Request Manager resolver group
" Respond quickly to queries or customer care issues
" Communicate product and technology information to educate internal and external audiences
" Deal with product/solution enquiries from internal/external sales and resellers
" Work with sales teams to profile repeatable solutions for stock and inventory planning purposes
" Understanding and application of vendor promotions
" Maintain peer-level technical contacts in assigned vendor
" Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation
" Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates
" Opportunity to deliver basic post-sales implementation services
" Develop Product knowledge to a competent technical level in line with vendor/business expectations

Knowledge Skills and Experience
" Certified across single or multiple vendors
" Professional and polished delivery of customer presentations.
" Strong commercial awareness
" Effective oral and written communication skills.
" Strong attention to detail, priority management and planning skills.
" Good business skills and able to run professional meetings and business engagements.
" IT industry knowledge - Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.

Stravenkový paušál, Multisport karta, úrazové pojištění, příspěvek na penzijní připojištění, flexibilní pracovní doba, 25 dní dovolené

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