Technical Customer Support Representative @ Antal
(práce v Polsku)

Technical Customer Support Representative @ Antal

Polsko

Skillset, Knowledge & Abilities:

• Skills: Basics of electrical engineering: Ohms law, direct current, alternating 
  current, electrical circuits, electrical components.
  
• PV/Solar technology and systems: PV/Solar- inverters, -modules, -monitoring & 
  control, as also storage and e-mobility systems, standards and normative 
  requirements.
  
• Basic knowledge of mathematics: Basic arithmetic operations, basic 
  quantities/units, multiples and parts of units, mathematical signs.
  
• Telecommunication: Network technology, interfaces (IP LAN/WAN, Wi-Fi, 
  Bluetooth, RS485), internet web browsers.
  
• Customer focus and a service-oriented attitude are required.
  
• Excellent interpersonal and communication skills are required.
  
• Proficiency in the languages described per supported country both written and 
  verbal, is required.

Knowledge & Ability:

• Good overview of the SMA Solar Technology product families Home & Business 
  Solutions
  
• Good knowledge on hardware and software (PC/Peripherals)
  
• Ability to communicate on the phone and online with customers while taking 
  detailed notes is required
  
• Ability to communicate on the phone and online with customers while taking 
  detailed notes is required
  
• Ability to work individually as well as part of a team.
  
• Ability to continue learning, using manuals and SMA trainings and presentations.
  
• Ability to analyse and solve technical problems and to protocol these steps.
  
• Ability to find out the root cause of a failure
  
• Ability to work under time pressure and stress.
  
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Teams is 
  preferred.
  
• Attention to detail and a high level of accuracy

Possible candidate profile backgrounds are:

• Electronics Technician (electrically skilled person, based on DIN VDE 1000-10 
  qualified Electrician 
  
• Electronics Technician for Building System Integration 
  
• Plant Mechanic for Sanitary, Heating, and Air Conditioning Technology
  
• Information Electronics Technician 
  
• Radio and Television Technician 
  
• Possibly Mechatronics Technician 
  
• Studies (even if not completed) in example in: Information and Communication 
  Technology, Electrical Engineering, Building Climate Technology, Mechanical 
  Engineering, Business Informatics, Climate System Technology, Computer 
  Science 
  
• Sufficient prior experience in comparable projects (with proof).

Required languages:
German – min. C1
English – Advanced (B2-C1)

,[Maintains the technical after sales support of the Service Line and uses communication and troubleshooting skills to provide customer support to mainly electrical PV installers / PV professionals of SMA Solar Technology AG. Provides technical support on several SMA product and customer groups. , Resolve >90% of your contacts without involving other people. , Ability to follow technical troubleshooting guides and technical knowledge to determine technical / procedural resolution or escalation path. ] Requirements: Storage, LAN, WAN, Communication skills, PowerPoint, Excel, System integration

Kategorie

support

Odpovědět na inzerát