Service Manager @ Verita HR

- Minimum 5 years of experience in IT, computer science, or a related technical field
- Strong soft skills, including time management, problem-solving, adaptability, teamwork, leadership, attention to detail, and conflict resolution
- A proactive mindset with a “can-do” attitude and the ability to focus on solutions rather than problems
- Experience using Jira, Confluence, Kanban boards, and ServiceNow
- Proven ability to manage complex incidents, prevent escalations, mitigate risks, and handle crisis situations effectively
- Ability to work independently and collaboratively, with strong team-building and interpersonal skills
- Analytical mindset with curiosity, initiative, and a desire to make an impact
- Experience working in Agile environments and understanding of Agile principles

Technical Skills:
- Linux server administration (including bash scripting)
- Oracle Database (preferably 19c)
- Python scripting
- Big Data Analytics platforms (e.g., Hadoop)
- Cloud platforms (GCP, Azure, or AWS)
- Job scheduling tools (e.g., Control-M)
- Monitoring and analytics tools (Splunk, AppDynamics, Kibana)
- CI/CD pipelines (e.g., Jenkins, GitHub, Nexus)
- Proficiency in IT service recovery and quality management disciplines
- Experience with ITIL service operations (event, incident, problem management, and upgrade coordination); ITIL certification is a plus

,[Provide technical leadership and ongoing support for complex IT services and technologies, ensuring their stability, availability, and performance, Manage and coordinate a global operations team, including scheduling, on-call rotations, holidays, and coverage planning, Lead internal change reviews to ensure best practices are followed and that all changes comply with mandatory governance and operational requirements, Oversee IT service operation processes such as event management, incident management, problem management, and upgrade coordination in line with ITIL standards, Drive automation initiatives and act as a liaison between teams, management, service owners, and development functions, Identify and implement process improvements to optimize daily operations, resolve bottlenecks, and enhance service efficiency, Act as Service Recovery Manager during major incidents or outages, coordinating response efforts, delegating actions, and running crisis calls across multiple teams, Conduct training sessions to ensure effective knowledge transfer, maintain up-to-date service documentation, and foster continuous learning within the team, Ensure consistent global service quality, platform availability, and proactive risk identification and mitigation, Support the implementation of standardized processes across IT systems and teams, and act as an escalation point for complex technical issues, Collaborate with stakeholders to define and validate requirements for new services introduced into production] Requirements: Python, Linux, Oracle database, Splunk, AppDynamics, Kibana, CI/CD Pipelines, Jenkins, GitHub, Nexus, ITIL certificate Additionally: Sport subscription, Private healthcare, International projects, Bike parking, Free parking, No dress code.

Kategorie

devops

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