Service Level Manager with German @ Capgemini Polska Sp. z o.o.
(práce v Polsku)

Service Level Manager with German @ Capgemini Polska Sp. z o.o.

Polsko

YOUR PROFILE

• Knowledge and utilization of ITSM, SNOW and other CapGemini tools used to tickets registration
• Detailed ITIL awareness, ITIL Certification would be an advantage
• Excellent German and English communication skills, both written and verbal
• Ability to facilitate and coordinate Service Level Review meetings
• Excellent MS Excel skills
• Ability to manage and collaborate with virtual teams
• Knowledge of Problem Management, Incident, Management, and Change Management

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are looking for a dedicated and experienced ITIL Service Management/Service Level Manager to join our team. The ideal candidate will be responsible for managing and improving our IT service management processes, ensuring that service levels are met and exceeded. This role requires a strong understanding of ITIL frameworks, excellent communication skills, and the ability to work collaboratively with various teams.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!

,[Develop, implement, and manage ITIL service management processes to ensure efficient and effective service delivery., Monitor and report on service level agreements (SLAs) to ensure compliance and identify areas for improvement., Collaborate with internal and external stakeholders to define and agree on service level targets., Conduct regular reviews of service performance and implement corrective actions as needed., Provide guidance and support to teams on ITIL best practices and service management processes., Identify opportunities for process improvements and drive continuous improvement initiatives., Ensure that all service management documentation is up-to-date and accurate., Prepare and present regular reports on service performance to senior management.] Requirements: ITSM, SNOW, ITIL, Communication skills, Excel, Problem management, ITIL certificate Additionally: Sport subscription, Training budget, Private healthcare, International projects, Free coffee, Bike parking, Shower, Mobile phone, Modern office, No dress code.

Kategorie

projectManager

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