Service Desk Specialist @ Nordea Bank ABP
(práce v Polsku)

Service Desk Specialist @ Nordea Bank ABP

Polsko

Your background and skills include: 

• Communicating freely both in speaking and in writing in English – level B2
• A year of experience from a similar position or relevant education completed
• You are open-minded as a person and can-do approach when dealing with challenges
• You like to work in a role with high customer-focus and have good communication skills
• Knowledge of request and incident management, according to ITIL, will be considered an advantage

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

We are looking for a Service Desk Specialist who will be responsible for supporting end users in case of appearing IT issues or standard requests according to defined processes and you will act as first level support. You will work together with other teams in order to solve tasks that require independent assessment and making own decisions on how they should be solved.

Nordea is a place where traditions meet tomorrow. Were not just a bank, were a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Meet the Service Desk and Support team that acts with cross border incident management and request fulfilment, mostly for Scandinavian countries, takes responsibility at global level for successful deliveries. As the Service Desk Specialist, you will be working with a lot of great colleagues in our new office in Warsaw. Please note we work from Monday till Sunday, covering shifts between 6:00 and 22:00, however, we cover weekend shifts once every a couple of months including Polish public holidays.

We offer a gross salary of PLN 7,000 and the possibility of career development through internships in other IT teams after one year of work experience.

,[Provide support to end users through all appropriate channels, such as phone, chat or ITSM tools regarding any kind of IT-related issues , Interact with second line support or external vendors in all tasks related to IT infrastructure and applications in order to avoid or solve problems and incidents. Interact with other support groups in tasks related to IT infrastructure and applications in order to solve incidents, Register, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure. , Diagnose software and hardware problems in order to find the right solution and thereby help the end user issues, Actively participate in knowledge sharing among colleagues in order to create and implement best practice , Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth ] Requirements: Communication skills, ITIL Additionally: Training budget, International projects, Integration & Events budget, Annual bonus from firm’s revenue, Additional paid holidays, Nordic work atmosphere, Development opportunities, Free coffee, Canteen, Bike parking, Shower, In-house trainings, In-house hack days, Modern office, No dress code.

Kategorie

support

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