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Service Desk Agent - 1st Line Support @ Antal

Polsko

  • German language (at least B2) spoken and written
  • Basic IT knowledge and problem solving ability
  • Willingness to work in shifts (24/7)
  • Locations: Katowice, Opole or Lublin

Position: Service Desk Agent - 1st Line Support

Locations: Katowice / Opole / Lublin

Hybrid model – 40% work from office.


Job description:

We are looking for candidates to join our Service Dest Team as 1st Line Support Agents.

The role involves direct contact with customers and providing first-level technical assistance related to everyday usage of their Digital Workplace (e.g. laptops, mobile devices, user accounts, applications, access issues).

,[First point of contact for end users via phone an email, Record and classify incidents and service requests in the ticketing tool, Perform basic troubleshooting following the internal knowledge base, Forwarding unresolved or complex issues to 2nd Line Support teams, Work in 24/7 shift environment, including nights, weekends] Requirements: Basic IT knowledge, Problem-solving

Kategorie

support

  • Podrobné informace o nabídce práce
    Firma: Antal
    Lokalita: Práce v Polsku
    Odvětví práce: support
    Pracovní pozice: Service Desk Agent - 1st Line Support @ Antal
    Směnnost práce fulltime - 40 hours per week
    Nástup do práce od: IHNED
    Nabízená mzda: neuvedeno
    Nabídka přidána: 4. 11. 2025
    Pracovní pozice aktivní
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Práce Service Desk Agent - 1st Line Support @ Antal: Často kladené otázky

👉 V jakém městě se nabízí nabídka práce Service Desk Agent - 1st Line Support @ Antal?

Práce je nabízena v lokalitě Katowice, Opole, Lublin.

👉 Jaká firma nabírá na tuto pozici?

Tato nabídka práce je do firmy Antal.

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