Service Design @ ITDS
(práce v Polsku)

Service Design @ ITDS

Polsko

You’re ideal for this role if you have:

• Experience creating empathy maps and customer journey maps
• Proficiency in tools such as Miro, Figma, or other ideation platforms
• Ability to conduct user experience research
• Familiarity with Agile or Scrum methodologies
• Knowledge of customer psychology and behavioral design principles
• Experience working in the financial or regulated industry
• Ability to work under pressure and in a dynamic environment
• Certifications in UX, CX, or design thinking
• Experience facilitating workshops with clients and stakeholders
• Familiarity with analytics tools such as Google Analytics or Hotjar

It is a strong plus if you have:

• Familiarity with financial services data domains and regulatory reporting needs
• Experience working in Agile or DevOps environments
• Understanding of cloud-based data platforms (e.g., AWS, Azure, GCP)
• Knowledge of data warehouse and data lake design principles
• Exposure to master data management and reference data modelling

Join us, and redesign how customers experience financial services!

Location: Warszawa 

As a Service Design, you will be working for our client, a leading bank and financial institution offering a wide range of services to individuals, small businesses, and large corporations. You will join a team supporting Customer Experience initiatives during the long-term absence of one of its key employees. Your main task will be to independently lead service design projects in collaboration with a business leader, including planning, research, analysis, and implementation of recommended solutions that have a real impact on customer service quality.

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. 

,[Leading CX and service design projects from analysis to implementation, Have at least 3 years of experience in CX or service design projects, Are capable of independently managing projects from discovery to delivery, Have solid knowledge of the service design process and its tools, Have experience working closely with business units, Work well in a team and in a complex organizational environment, Think analytically and can derive insights from data, Easily create presentations and reports to support business decisions, Manage projects efficiently and organize your work effectively, Have at least B2-level proficiency in English, Communicate effectively and build lasting relationships with stakeholders] Requirements: Journey maps, Miro, Figma, User experience research, UX, CX, Google Analytics, Hotjar, AWS, Azure, GCP, Data warehouse

Kategorie

ux

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