Satisfaction assurance agent 2025
What will you do
You will provide WOW experiences that support long-term customer loyalty & growth
You will help elevate customer orders through thoughtful engagement, expert design, and product assistance
You will review designs and orders for clarity, completeness, and aesthetics
You will comfortably and proactively reach out to customers by email, chat, and SMS
You will troubleshoot and creatively problem-solve to deliver results
You will collaborate across departments to come through for our customers and company
You will resolve any post-order and post-delivery problems for customers with a future-focused mindset supporting long-term relationship goals and growth.
How you’ll be measured:
Customer Satisfaction
Inter-team Collaboration
Efficiency
Accuracy
What we offer
Home office or remote support (location Prague)
Flexible working hours
Multisport card
A beautiful office in Karlín with a full fridge, amazing coffee, and an Xbox
Every Tuesday company breakfast, and occasional lunches and dinners
Regular team buildings (game nights)
English classes and budget for learning
Mental health wellness program with Soulmio
5 sick days
What will you do
You will provide WOW experiences that support long-term customer loyalty & growth
You will help elevate customer orders through thoughtful engagement, expert design, and product assistance
You will review designs and orders for clarity, completeness, and aesthetics
You will comfortably and proactively reach out to customers by email, chat, and SMS
You will troubleshoot and creatively problem-solve to deliver results
You will collaborate across departments to come through for our customers and company
You will resolve any post-order and post-delivery problems for customers with a future-focused mindset supporting long-term relationship goals and growth.
How you’ll be measured:
Customer Satisfaction
Inter-team Collaboration
Efficiency
Accuracy
What we offer
Home office or remote support (location Prague)
Flexible working hours
Multisport card
A beautiful office in Karlín with a full fridge, amazing coffee, and an Xbox
Every Tuesday company breakfast, and occasional lunches and dinners
Regular team buildings (game nights)
English classes and budget for learning
Mental health wellness program with Soulmio
5 sick days
Skills
What are we looking for in you?
Experience and ability to deliver exceptional customer service
Independence coupled with the ability to collaborate with internal partners
Desire to enhance every customer experience
Curiosity to understand our varied customers and innovation to improve their experiences
Self-motivated to achieve performance goals
Excellent verbal and written communication skills
Ability to multi-task while being detail-oriented
Adaptable, flexible, and positive
Have a focused approach under pressure
Familiarity with Gimp and Inkscape, and decoration processes like screenprinting and embroidery are a plus, but not required
English Fluency: You are confident and comfortable speaking and writing in English across a broad spectrum of operational and customer service situations.
Upper secondary education
LANGUAGES:English:C1
Benefits
- Podrobné informace o nabídce práce
Firma: Custom Ink Lokalita: Praha Pracovní pozice: Satisfaction assurance agent 2025 Nástup do práce od: IHNED Nabízená mzda: neuvedeno Nabídka přidána: 25. 8. 2025
Pracovní pozice aktivní
Práce Satisfaction assurance agent 2025: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Satisfaction assurance agent 2025?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy Custom Ink.