Sales Operations Manager Prague, Praha

Sales Operations Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Official job title: Variable Incentive Operations Manager

As Operations Manager in the Field Operations organization, you will play a critical role in ensuring our variable incentive plans are executed fairly, accurately and timely. You’ll manage and shape how we operationalize our incentive plans, and how we put in place best-in-class practices for managing exceptions, targets and plan performance. You’ll have a direct influence on how thousands of our employees are motivated to create value for our partners and drive company performance!

What you’ll do:

• Team Leadership: Manage a team of analysts to operationalize incentive plans, ensuring accurate bonus calculations, accruals, and application of terms and conditions using Excel models and incentive compensation systems.

• Quality Assurance & Compliance: Review team outputs for accuracy, oversee adherence to approval processes, maintain documentation for changes and approvals. Support compliance requirements and audit requests.

• Operations Management: Own and manage the timely delivery of accrual files, bonus pay-files, incentive compensation statements, resolution of exception requests and disputes as per established processes.

• Stakeholder Collaboration: Partner with Finance, Payroll, Accounting, and Commercial leaders to set out operational processes, realistic deadlines, resolve disputes, identify pain-points and communicate outcomes efficiently.

• Process Optimization: Identify and implement process improvements, develop standard operating procedures, and drive adoption of best practices for efficiency and consistency.

• Data Management & Reporting: Collaborate with data owners to ensure data quality, manage data flows into/out of compensation systems, and provide regular reporting on plan performance and simulation analysis to support business decisions.

• Change Management: Anticipate business developments, assist the rollout of changes to incentive plans, and own the implementation of updates to incentive models, calculation logic, reports and systems in step with plan changes.

Who you are:

• Bachelor’s or Master’s degree in Business, HR, Finance, any STEM or similar subject

• 4+ years of experience in Sales Operations, Revenue Operations, Data Analytics or related/ equivalent field

• Must have expertise in MS Excel (advanced functions, lookups, pivots, macros, data analysis)

• Proficiency in SQL and data visualization tools (e.g. Tableau) is a big plus.

• Must have strong analytical ability and attention-to-detail to analyse large datasets and ensure delivery accuracy.

• Methodical and process-oriented to be able to set up and manage standard operating procedures and controls.

• Experience in incentive compensation management systems (e.g., SAP Commissions, CaptivateIQ, Varicent) is a plus.

• Able to deliver high-quality results under tight deadlines and conflicting priorities.

• Experience in people management or interest in developing these skills; effective at coaching teams and collaborating across functions and geographies.

• Comfortable with IT solutions, working with product managers and developers, and navigating complex, matrixed organizations to resolve issues and deliver results.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Groups family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

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