Problem Manager @ HSBC Technology Poland
What you need to have to succeed in this role
- Experience and knowledge of IT Service Management principles, methodologies and tools.
- Operational experience of Problem Management in the financial industry or large blue-chip IT organizations.
- General technical understanding of IT software, hardware, networks and operations.
- Good communication and influencing skills to drive activities and explain events and actions in Executive Summary terms, focusing predominantly on written communications.
- Solid customer orientated partner/stakeholder interaction, including experience interacting with colleagues in higher positions.
- Inquisitive/detectorist mind-set with sound judgmental skills to identify and resolve problems.
- Audit and quality checking of tasks to ensure accuracy before publication to stakeholders.
- Understanding of MI/Reporting processes.
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Your career opportunity
Description of the Department:
Responsible for ensuring the Key Controls, as defined by global Service Management practices, are being achieved within the region and helps to ensure that IT services are meeting expected service levels and are working within our risk and control framework.
Working in collaboration with our colleagues in the cross functional technology teams, Global Businesses and Global Functions, the Problem management team ensures all major incidents have root cause identified within an acceptable duration. The team governs and ensures diligent resolution and closure of actions and also undertakes continuous drill down analysis of problem/root cause/change data to identify and address systemic/thematic trends and patterns of failures for all service tiers, engaging stakeholders to help prevent recurrence across all similar environments.
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural
- Telephone screen
- Job interview with the hiring manager
Kategorie
projectManager
- Podrobné informace o nabídce práce
Firma: HSBC Technology Poland Lokalita: Práce v Polsku Odvětví práce: projectManager Pracovní pozice: Problem Manager @ HSBC Technology Poland Směnnost práce fulltime - 40 hours per week Nástup do práce od: IHNED Nabízená mzda: neuvedeno Nabídka přidána: 18. 7. 2025
Pracovní pozice aktivní
Zajímavé nabídky práce v okolí:
Práce Problem Manager @ HSBC Technology Poland: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Problem Manager @ HSBC Technology Poland?
Práce je nabízena v lokalitě Kraków.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy HSBC Technology Poland.