Portuguese Speaking Customer Support Specialist @ XTB

Portuguese Speaking Customer Support Specialist @ XTB

Polsko

• Portuguese language - native or proficiency level required
• responsibility and ability to multitask, prioritize and close tasks quickly
• strong communication, interpersonal and negotiation skills
• responsibility and ability to multitask, prioritize and close tasks quickly
• good knowledge of MS Office
• Additional (would be an advantage):
• previous experience in a customer service role
• knowledge of financial markets and XTB’s core business

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. 

At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

What we offer

• Stable employment based on an employment contract
• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products
• Training under the supervision of experienced financial market professionals
• A clear development path supported by regular feedback and transparent career progression
• Hybrid work model
• Regular team-building and integration events
• Equipment tailored to your needs
• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more

,[providing excellent customer service (supporting Portuguese clients), building up positive relationships with customers, resolving issues in a timely manner and ensure high levels of customer satisfaction, providing explanations in relation to customer complaints (both written and by phone), monitoring of the situation on financial markets, working with the CRM system (verification and completing clients data) , cooperating with external XTB branches and internal departments] Requirements: Communication skills, Multitask, Interpersonal skills, Negotiation skills, MS Office, Customer service, Financial markets, XTBs core business Additionally: Sport subscription, Training budget, Private healthcare.

Kategorie

customerService

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