Partner Success Specialist
Popis pozice
Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.
As a Partner Success Specialist, you will play a crucial role in scaling our partnerships ecosystem. Your role consists of three main parts. Building and maintaining a scalable system to engage with 250+ partners. Developing an enablement approach for these partners and lastly, utilizing the system and enablement to manage a portfolio of Make Partners and establish trusted business relationships globally. Use your organizational and communication skills to scale Make Partnerships, contributing to the growth and success of the organization.
Responsibilities:
- Develop a scalable system to engage with 250+ Make partners and prospective partners
- Manage a portfolio of 250+ Global Partners across the globe, focusing on scalable engagements
- Monitor and analyze partner performance and develop initiatives to improve outcome
- Manage planning and execution of webinars
- Maintain the partner portal, keeping it updated with important resources and materials for partners.
- Provide support and assistance to Partners on their Partnership journey with Make.
- Contribute to the Partner community through knowledge sharing, enablement and hosting Q&A sessions
- Collaborate internally with various departments (sales, solution engineering, marketing) and externally with business Partners
- Support the partnership team in improving internal processes (e.g. Faster partner onboarding, information distribution, enablement).
Requirements:
- Minimum of 2 years of experience in partner management, operations, or enablement, demonstrating a successful track record in these areas.
- Successfully completed studies in Business Administration, Communication Science, Economics, Business Informatics, or a comparable program.
- Experience working in a global company, with a strong understanding of international business practices and cultural differences.
- Experience working conceptually, building programs and processes from the ground up.
- Strong analytical skills, with the ability to utilize relevant information to make timely and critical decisions that impact cross-functional teams and contribute to the efficiency of the program.
- Proven ability to independently execute projects successfully.
- Proficient in organizing webinars, including engaging with stakeholders, creating agendas, sending invitations, and coordinating speakers.
- Genuine passion for ensuring the success of both customers and partners.
- A self-motivated and proactive team player who brings innovative ideas to the table, capable of inspiring partner growth.
- Excellent written and verbal communication skills, enabling direct interaction with partners and the ability to cultivate and navigate long-term relationships with key stakeholders.
- Fluency in spoken and written English is a must, and proficiency in additional languages is a plus.
- Active experience with SFDC and PRM Systems is a plus
What we offer:
- ? RSUs grant in a rapidly growing company raising its value every day
- ? Annual bonus
- ? Multinational team with 42 nationalities creating the future of automation
- ? Learning & Development plan (online language, professional courses, conference tickets and other trainings)
- ? Notebook/Macbook and 34’’ curved monitor
- ? 25 days of vacation, 4 sick days
- ? 10 care days to care for your loved ones
- ???? Extra parental vacation (3-6 months)
- ? RSUs grant for a newborn child
- ☂ Life insurance
- ? Multisport card
- ? Remote working allowance
- ? Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
- ? Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
- ? Flexible working hours + home office
- ?? Company therapy pets (dog-friendly office)
#careeratmake
#LI-PB1
What we stand for:
? We roll together - We embrace different ideas to grow together and create powerful solutions.
? Customer impact first - We empower our customers to succeed, aiming for sustainable impact.
⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits.
For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.
Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
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