Oracle Application Support (Level 1) @ Devire Remote

Oracle Application Support (Level 1) @ Devire

Remote

• Min. a year of experience in IT support, ERP systems, or Oracle application support (preferred). 
• Proven working experience with Oracle ERP and EPM systems (required). 
• Exposure to Oracle ERP, EPM, or similar enterprise applications (a plus). 
• Strong troubleshooting, problem-solving, and critical thinking skills (required). 
• Excellent organizational and communication skills in English (written and verbal). 
• Working knowledge of JIRA or similar project management software (preferred). 
• Experience with Salesforce.com platform (preferred). 
• Familiarity with systems implementation methodologies (waterfall and agile). 
• Ability to gather inputs and synthesize into actionable business outcomes. 
• Strong interpersonal skills with the ability to build relationships across all organizational levels. 
• Ability to manage multiple priorities and meet time-sensitive deadlines. 
• Flexibility to be available outside normal business hours for emergencies or system tasks. 
• BA/BS in Business Administration or related field (preferred). 
• Certified Salesforce Administrator (preferred). 

Devire IT Outsourcing is a form of cooperation dedicated to IT professionals, based on the principles of own business - B2B, implementing projects for clients running innovative and modern projects.

Currently for our Client, we are looking for a Oracle Application Support Level 1.  Our Client helps organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device - anytime, anywhere. Our clients cloud software is the only large-scale solution that automates the implementation, management and security of Apple products.

Location: 100% remote

Salary: 50-80 PLN net+VAT/h; B2B

Working hours: US time zone (2pm-8pm PL time - core hours)

English: B2/C1 

• 50-80 PLN net +VAT/h on B2B contract via Devire.
• 100% remote work.
• Working in an international environment.
• US time zone.

,[ Provide Tier 1 support for Oracle ERP and EPM systems, responding to user requests, troubleshooting access or data issues, and logging tickets in Jira or the internal ticketing system. , Monitor system health, alerts, and error logs; perform routine checks and escalate anomalies to higher-level teams. , Assist users with navigation, basic functionality, and troubleshooting for Oracle ERP and EPM (e.g., Financials, EDM). , Document and maintain SOPs, support runbooks, and resolution playbooks for recurring issues. , Participate in Oracle release and patch management activities, including smoke testing and validation of key functions. , Track and log tickets related to performance, access, and bug reports, escalating as required. , Communicate effectively with business users and technical teams, ensuring timely updates and resolutions. , Maintain a basic understanding of Oracle ERP modules and terminology to support cross-functional teams. , Provide support coverage during off-hours or weekends for maintenance or critical issues. , Prioritize and manage multiple projects simultaneously in a fast-paced environment. ] Requirements:

Kategorie

support

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