Operations Team Leader with German @ Antal
(práce v Polsku)

Operations Team Leader with German @ Antal

Polsko

• Fluent German - C1, and English, C1
• 2–3 year college degree or equivalent work experience.
• Minimum 2 years’ experience in customer support; supervisory or specialist background is an advantage.
• Advanced English (written and spoken).
• Strong interpersonal, coaching, and leadership skills.
• Excellent communication (phone, written, verbal) and keyboarding skills.
• Good numerical and reasoning abilities with effective time management.
• Proven ability to organize, prioritize, and multitask.
• People-oriented with strong professional presence and reliability.
• Comfortable with policy work and quick to adopt new technologies.
• Ability to work independently and collaborate across all staff levels.

Title: Operations Team Leader with German

Location: Gdańsk

We work: On site

,[Lead and develop Team Managers, ensuring KPIs and performance metrics are consistently met., Conduct regular performance reviews, manage absenteeism/attrition, and oversee training, mentoring, and career development., Drive continuous improvement through employee satisfaction initiatives and process reviews., Manage client relationships at an operational level, including escalations, reporting, and satisfaction surveys., Oversee new business implementations, campaign migrations, and change requests., Ensure accurate financial reporting, forecasting, and achievement of budgeted revenue/EBITDA., Prepare and present performance data to clients, ensuring timely and high-quality delivery.] Requirements: Degree, Communication skills

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