Operations Manager with German @ Antal
(práce v Polsku)

Operations Manager with German @ Antal

Polsko

• Minimum 2–3 years of experience in a BPO/contact center environment in an Operations Manager or similar role,
• Proven track record in managing customer service operations and meeting KPI targets,
• Advanced proficiency in German (C1) and English (B2), both spoken and written,
• Strong leadership, interpersonal, and coaching skills,
• Solid analytical and financial acumen with hands-on experience in P&L management,
• Ability to manage client escalations, build trust, and act as a business partner,
• Excellent organizational skills with the ability to prioritize and manage multiple projects simultaneously,
• Proactive, dependable, and able to work independently with minimal supervision.

For our client currently we are looking for an experienced Operations Manager with German

Location: Gdańsk

What We Offer

• Stable employment in a fast-growing international organization,
• Quarterly performance bonuses based on KPI achievements,
• Relocation package for candidates moving to Gdańsk,
• Attractive benefits package: Multisport card, private medical care, life insurance, holiday allowance, eyewear subsidy,
• Professional growth opportunities with access to internal training platforms,
• A people-first culture that values teamwork, open feedback, and continuous improvement.

,[Lead and support Team Managers, ensuring consistent achievement of operational KPIs,, Conduct regular 1:1 meetings and performance reviews, fostering growth and career development of direct reports,, Monitor absenteeism and attrition, implementing corrective measures when needed,, Oversee campaign migrations and onboarding of new projects,, Maintain strong client relationships at the operational level – reporting, escalations, and change management,, Analyze and present operational and financial results to clients and senior management,, Coordinate audits, compliance checks, and implement action plans to drive quality improvements,, Promote a culture of open communication, accountability, and recognition across teams.] Requirements:

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