Multilingual Order Management Specialist @ Reed Recruitment Hungary Budapest

Multilingual Order Management Specialist @ Reed Recruitment Hungary

Our international partner is looking for an Order to Cash Representative to join their Budapest-based team. The ideal candidate will manage end-to-end O2C processes, including order management, invoicing, and cash collection, while ensuring excellent customer service and operational efficiency. This role offers the opportunity to work in a dynamic, multinational environment with cross-functional collaboration and continuous process improvement.

Why it is a good opportunity for you:

•          Opportunity to work in a global business services (GBS) environment.

•          Exposure to international operations, including collaboration with customers, sales, supply chain, and finance teams.

•          Use of modern tools and systems such as SAP, Power BI, and Business Objects.

•          Participation in process improvement initiatives and cross-functional projects.

•          Professional development

What you will be doing:

The role covers end-to-end Order to Cash (O2C) processes, divided into two main areas:

•          Order to Delivery (O2D):

•          Enter and monitor customer orders in SAP (including EDI).

•          Manage customer master data and order-related communications.

•          Handle product availability, shipment tracking, returns, and export documentation.

•          Build strong relationships with internal and external stakeholders.

•          Ensure customer satisfaction and meet O2D KPIs.

•          Invoice to Cash (I2C):

•          Manage cash collection and ensure timely payments.

•          Send account statements and resolve invoice-related issues.

•          Support cash flow through proactive follow-up and adjustments.

•          Collaborate with credit managers, finance, and customers to resolve disputes.

•          Analyze AR reports and take action to meet I2C KPIs.

Requirements that make you the best candidate:

•          University or college degree.

•          Fluency in English and the supported country language (additional languages are a plus), Spanish or Portuguese or French or German

•          Experience in complex Customer Service or Order Management

•          Strong MS Office skills.

•          Experience in SAP, Power BI, Business Objects, or project management is preferred.

•          Customer-oriented with strong interpersonal and communication skills.

•          Problem-solving mindset and attention to detail.

•          Quick learner with adaptability to system-driven tasks.

•          Proactive, accurate, and results-driven.

•          Capable of working independently and in a team.

Kategorie

customerService