Menu Design & Development Specialist @ SpotOn

Menu Design & Development Specialist @ SpotOn

Polsko

What skill are we searching for?

• 2 –3 years of professional experience in customer success or related roles.
• Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting.
• Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations.
• Calm and effective under pressure, with excellent organizational and prioritization skills.
• Exceptional written and verbal communication; multilingual ability is a plus.
• Proven success in client-facing consultation and technical implementation roles.
• Deep understanding of restaurant operations, menu design, and technology integration.
• Experience managing multiple client projects simultaneously.
• Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support).
• Experience mentoring junior specialists or onboarding new team members.
• Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture.

Perfect candidate also has: 

• Background in the restaurant or hospitality industry
• Experience in fintech or SaaS environments
• Associate degree in Hospitality Management, Business Administration, Information Technology or related field

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.  

Recently, SpotOn was:

• Named one of Fast Company’s Most Innovative Companies of 2024
• Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
• Selected as the Best Overall Restaurant POS by NerdWallet
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

Here’s a bit about what we have to offer:

• Competitive pay: 8000 - 10000 PLN gross on CoE 
• Fully paid private healthcare in LuxMed
• Access to the Worksmile platform with a monthly top-up
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
• New, modern, bright and comfortable office space in the city centre
• A lot of free parking spots around the office
• Access to the company’s library
• Great working atmosphere
• Chill out room with a PlayStation, table tennis, and mini gym
• Free snacks and beverages in a kitchen
• Company parties and social activities
• Employee referral program
• Relocation Package within Poland

,[On a daily basis, you will:, Lead advanced client consultations to gather requirements and provide expert POS guidance., Design and implement complex menu configurations and backend system updates., Ensure data integrity and consistent naming conventions across integrated software platforms., Troubleshoot and resolve complex software and configuration issues, escalating as needed., Maintain accuracy across all software integrations and updates., Demonstrate mastery of Menu Team processes, standards, and best practices., Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences., Manage and prioritize escalated tickets, providing timely, high-quality resolutions., Partner with Account Executives and Sales Managers to ensure process compliance and system alignment., Mentor and train Level 1 specialists, supporting their technical development and performance growth., Contribute to documentation, process improvements, and workflow optimization initiatives.] Requirements: implementation, onboarding Additionally: Training budget, Private healthcare, English lessons, Support for relocation, Employee referral bonus, Flexible working hours, Small teams, Lunch card, Free snacks, Free parking, Modern office, Kitchen, Free coffee, Bike parking, Playroom, Shower, Free beverages, No dress code, Free lunch.

Kategorie

other

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