Job in Germany: Head of Department (m/w/d)

Head of Department (m/f/d)

Karlsruhe, INIT GmbH

Your first insight:

About us:
Shaping the Future of Mobility - together! Together, we are making an important contribution to the future of mobility and shaping the public transport of tomorrow. Sounds interesting? Find out more on our homepage - www.initse.com

Your benefits with us include:

• Flexible working hours and mobile office option
• 30 days of vacation and the option of 5 additional days of "flexi vacation"
• Gaming zone, massage chair and creative area
• Additional financial benefits for travel costs and childcare, among other things
• Up-to-date smartphone (Android/iOS) for professional & private use

What you can expect from us:

• As Head of Department, you will assume disciplinary responsibility and technical management of the Support & Operations department, consisting of the #SOS, #SOT, #SOO and #SOLM teams
• Responsibility for the further development of the department, in particular for the organization of customer support, customer training and the operation of our customer systems
• Coordination of cooperation between development, our customers and other departments
• In cooperation with the S&O teams of the sister companies, you develop and operate a global Support&Operations service
• You act as an escalation level for complex issues and for deciding on further courses of action
• You are responsible for personnel, including the goal-oriented management and development of employees

What you bring with you:

• You have successfully completed a technical degree (computer science, industrial engineering, business informatics or a comparable field of study)
• You have several years of management experience in the field of IT support, your appearance is confident and demonstrates assertiveness
• You are organized, adept at coordinating and communicating in a convincing manner with a service-oriented mentality
• You also have a strong desire to create and constantly improve
• You are willing to travel domestically and abroad
• You have a very good command of German and English, other languages are an advantage

Note on your application:
As part of your application, we would be pleased to receive a letter of motivation that includes your objectives for the position and a current CV.

We look forward to receiving your application!

Do you have any questions?

We are happy to help and can be reached at or 0721/6100-0!

Sophia Coveli
HR Coordinator

www.initse.com