IT Production Process Specialist @ Société Générale
(práce v Polsku)

IT Production Process Specialist @ Société Générale

Polsko

• Practical knowledge of the ITIL approach (a certification is highly desirable);
• Strong operational experience in IT Production;
• At least 3 years of professional work experience as a Process Officer / Manager (Incident, Problem or Change);
• Proficiency in English, Polish & French would be an asset;
• Skills in MS Office, with particular emphasis on MS Excel and MS PowerPoint; skills in Power BI would be a bonus;
• Ability to work in a team as well as independently and without supervision, while being fully in charge of assigned deliverables;
• Strong organizational and interpersonal skills;
• A proven sense of service and proactivity;
• Higher education degree is required.

About the team:

Societe Generale S.A. Warsaw Branch is currently looking for an IT Production Process Specialist . If you are looking for a challenging and rewarding opportunity to further grow your career, we encourage you to apply for this exciting role.    

We are looking for a candidate who will join an international team in the Risk and Production Management (RCP) division. The area of responsibility is Change Management, Service Level Management, Incident & Problem Management.

Our offer:

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Employment contract and stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• One-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance.

*Please be informed that we will be accepting only resumes in English. 

,[Support development and maintenance of the IT processes (Change, Service Level, Incident & Problem Management) with internal customers and stakeholders at the global level;, Monitoring and reporting on the performance and availability of the services;, Collaborating with stakeholders to understand their needs and expectations for the services;, Conducting trend analysis and forecasting to anticipate future requirements;, Identifying areas for service improvement and implementing necessary changes;, Acting as a point of escalation for process-related issues and incidents;, Support and provide expected insight into processes for internal and external control bodies (auditors, regulators);, Managing relationship with third-party service providers and vendors to ensure compliance and support for the processes;, Keeping up-to-date with industry best practices and emerging technologies related to area of responsibilities.] Requirements: ITIL, MS Office, MS Excel, ITIL certificate, Power BI, Lean Tools: Agile. Additionally: Training budget, Private healthcare, Flat structure, International projects, Lunch endowment, Multisport, Foreign language classes, Life & group insurance, Pension plan, Preferential loans, Holiday funds, Home work allowance, Employee referral bonus, Employee stock purchase plan, Free coffee, Modern office.

Kategorie

support

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