IT Customer Order Management Specialist Praha hl.m., Praha

IT Customer Order Management Specialist

POPIS POZICE:
Do you already have experience in complex Customer Service with Order Management duties?

OR do you have customer service experience directly with UK/Ireland/US markets?

Great! Then become one of us - IT Customer Order Management Specialist

Your daily responsibilities will be:
? Managing the end-to-end customer order lifecycle within ERP systems (Microsoft Dynamics NAV, SAP, Oracle) – from order entry to final fulfillment.

? Preparing and issuing formal order acknowledgements to ensure transparency and accuracy.

? Generating backorder and availability reports, keeping customers updated on stock levels and delivery timelines.

? Creating, releasing, and monitoring picking documentation for the warehouse in line with delivery schedules across multiple markets.

? Acting as the primary customer contact for delivery-related matters and proactively resolving potential issues.

? Supplying regular performance and order-tracking reports to sales teams to support achievement of business targets.

? Preparing, posting, and issuing sales invoices in full compliance with financial procedures.

? Processing credit notes and adjustments for returns, faulty goods, promotions, rebates, and RMA claims.

? Performing monthly uploads of price lists into ERP systems, ensuring accuracy and policy alignment.

? Supporting ERP-related initiatives and projects (system upgrades, process improvements, data integrity work) across Navision and other platforms.

? Handling Amazon customer queries including invoicing, reconciliations, and reporting requests.

? Uploading and validating Sales Out data on a weekly basis to secure completeness and quality.

? Reviewing incoming Sales Out files, clarifying discrepancies with sales managers before upload.

? Collaborating with Controlling to ensure data consistency and identify process improvement opportunities.

? Partnering with Finance on shared-accountability tasks related to customer accounts, revenue, and controlling.

? Taking ownership of cross-functional administrative tasks, both new and transferred from other departments.

? Staying in close contact with the logistics team, ensuring process alignment and operational efficiency.

? Building and nurturing strong relationships with sales teams and customer contacts, delivering service that exceeds expectations.

BENEFITY:
- 5 weeks of holidays
- 5 Sick days
- Flexible working hours
- Home Office possibilities (3x office 2x home office)
- Meal vouchers
- Referral bonuses
- Multisport card
- Refreshment in the office
- Professional and personal development
- Developing of linguistic skills

POŽADAVKY:
? Work eligibility: According to Czech labour law, candidates must hold a valid work permit.

? Strong attention to detail, ensuring accuracy and consistency across processes and reporting.

⏱ Deadline-driven mindset, able to prioritize and deliver results under time constraints.

? Excellent customer service orientation, with proven experience in customer-facing roles.

? Relationship builder, skilled at collaborating cross-functionally and understanding the priorities and challenges of other departments.

? Advanced MS Excel proficiency, leveraging spreadsheets for reporting, analysis, and data management.

? Fluent in English (written, spoken, and reading); additional European languages highly desirable in an international SSC environment.