HR Customer Experience Specialist (French) - Remote / Hybrid Praha hl.m., Praha

HR Customer Experience Specialist (French) - Remote / Hybrid

POPIS POZICE:
Are you a French-speaking customer service pro with a passion for HR? Looking for a flexible remote role where you can be the go-to person for employee support?
If you thrive on clear communication and enjoy problem-solving, this could be the perfect opportunity for you!



We’re excited to hear from candidates who want to combine their language skills with HR expertise in a dynamic, supportive environment.

What you’ll do:
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Act as the initial contact point for employees and managers through phone, email, or chat
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Record all communications into our case management system

- Handle inquiries by consulting resources like FAQs and standard operating procedures
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Forward unresolved issues to the appropriate teams

- Help identify missing or unclear information in documentation and assist in enhancing processes
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Prepare regular reports

Details:

- Location: Prague 8 office with the option for home office or fully remote work
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Contract type: one-year fixed term with a chance for extension

- Hours: full-time, 40 hours per week, with shift work required

BENEFITY:
- 5 weeks of paid holiday
- Meal vouchers/home office allowance
- Multisport card

POŽADAVKY:
What we expect:

- Fluent English and advanced French (B2 level or higher)
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Customer service experience

- Good knowledge of MS Excel and Word

- Willingness to work in rotating shifts