High Touch Operations Manager @ Experis Polska

Languages

• French and English – mandatory (3 of 4 customers are French-speaking; 1 is Slovak) 
• Proven leadership skills and ability to take initiative 
• Experience in a support environment is a plus 
• Ability to work with engineers to identify and resolve product or software issues 
• Strong organizational and coordination skills 
• Solid understanding of business processes in a support context 
• Basic technical and networking knowledge (you’ll rely on Engineers for deep expertise) 

Nice to Have Skills:

• Fluency in Slovak 
• Cisco CCNA certification or higher 
• ITIL Foundation (intermediate level recommended) 
• Understanding of enterprise IT environments 

High Touch Operations Manager with French

Location: This position is fully remote for candidates located outside of Cracow. For those based in Cracow, a hybrid work model is required, with 2/3 days per week in the office
Salary: 10 000 - 11 000 PLN/month gross (Contract of Employment via Experis)
Start Date: ASAP / within 1 month

About the Role:

Join companys Customer Experience (CX) team and be part of a transformative journey! Were reshaping our CX Operating Model to deliver personalized, proactive, and predictive interactions, helping customers maximize the value of their technology investments. You’ll work in a dynamic, customer-centric environment that values simplicity and collaboration. This role is key to building trust and long-term relationships with our customers. You’ll collaborate with cross-functional teams and use data-driven insights to create a seamless customer experience. If youre passionate about innovation, empowerment, and making a difference - this is the place for you!

Minimum Qualifications:

Offer:

• MultiSport Plus 
• Group insurance 
• Medicover Premium 
• e-learning platform 

Opis Firmy

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

Oferujemy rekrutacje menedżerów i wysoko wykwalifikowanych konsultantów z doświadczeniem w branży IT. Experis jest częścią ManpowerGroup i został uznany za jedną z najbardziej etycznych firm na świecie.

,[Act as the main point of contact for customers regarding support-related questions , Manage and follow up on critical incidents affecting customer networks , Support the Expert Care program for major accounts , Use internal tools to monitor and resolve customer service requests , Coordinate with internal teams to ensure timely problem resolution , Maintain strong customer relationships through email, phone, chat, and video conferencing , Organize and participate in root cause analysis upon customer request , Lead regular customer meetings (weekly and quarterly) , Participate in high-severity incident troubleshooting sessions and communicate updates to customer management , Conduct weekly case reviews and track incident KPIs and SLAs ] Requirements: Networking, Cisco, CCNA, ITIL Additionally: Sport Subscription, Private healthcare, Remote work, Life & group insurance.

Kategorie

customerService

Odpovědět na inzerát