Helpdesk Specialist internship with German & English @ WIPRO IT SERVICES POLAND Sp. z o.o.
(práce v Polsku)

Helpdesk Specialist internship with German & English @ WIPRO IT SERVICES POLAND Sp. z o.o.

Polsko

Our requirements

• Fluent communication and writing skills in English and German. 
• Student of last year of studies. 
• Education in the IT field is preferable but not a must. 
• Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines. 

• Paid, several-month internship program with flexible work arrangements.
• A chance for long-term cooperation - there is an intention to offer you a full-time job.
• The opportunity to gain skills, knowledge and experience while working in international teams.
• A clear path of development from the first day of work and Buddys help in a new workplace.
• Specially tailored training program.

,[To provide 1st line technical support, answering support queries via phone, email, Chat and Web in German and English. , Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access. , To maintain a high degree of customer service for all support queries and adhere to all service management principles. , Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation. , Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable). ] Requirements: Communication skills

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