Global Service Desk Agent @ Winged IT

• Minimum 2 years of experience in IT support or service desk (international environment preferred);
• Good knowledge of Microsoft 365, Windows 10/11, Citrix, MS Intune, and Active Directory / Entra ID;
• Experience using ticketing systems such as Jira Service Management or ServiceNow);
• Familiarity with ITSM processes; ITIL Foundation certification is an advantage;
• Strong customer service orientation and communication skills;
• Analytical mindset and attention to detail;
• Ability to work independently and within a global team;
• Very good English (spoken and written); German or other languages are a plus.

Employer: International sensor company

Location: Bielsko-Biała - hybrid work model with approximately one day per week from office and occasional business trips to Zurich (approximately once per quarter)

Rate: 9300 - 12000 PLN

Cooperation model: Employment of contract

Start date: ASAP

Recruitment process: 2-3 online interviews

Technology stack: Microsoft365, Windows 10/11, Citrix, MS Intune, Active Directory/Entra ID

Are you ready to solve IT challenges and help people work better every day? 
Join our international IT support team as a Global Service Desk Agent — the first point of contact for our colleagues worldwide. You’ll diagnose, guide, and resolve technical issues, ensuring smooth operations across our organization.  

Our client offers:

• Sharing the costs of private medical care;
• Sports activities;
• Online Trainings;
• Sharing the costs of life insurance;
• Flexible working time;
• Integration events.

,[Provide first-line IT support for users across different regions and business units;, Handle incoming requests via portal, phone, or chat in a professional and friendly manner;, Analyze and troubleshoot software, hardware, and access-related issues;, Accurately log and document all incidents and requests in the ticketing system;, Collaborate with second-level teams and partners to resolve more complex cases;, Maintain high user satisfaction by delivering quality, timely support;, Support access and user administration via IAM and related tools;, Continuously develop your technical knowledge and contribute ideas to improve processes.] Requirements: Microsoft 365, Windows 10/11, Citrix, MS Intune, ITIL Foundation certification

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