German-speaking Contact Center Advisor @ Teleperformance Poland
(práce v Polsku)

German-speaking Contact Center Advisor @ Teleperformance Poland

Polsko

• ▪ Excellent command of German language (C1/C2).
• ▪ Good command of English language (B2).
• ▪ Experience in customer service- even the shortest experience guarantees that you know what working with clients looks like in practice.
• ▪ Proactivity and the ability to organize your work environment.
• ▪ Willingness to work hybrid from Kraków office (1/week) We are also open to negotiating remote work options (Poland).
• ▪ Readiness for an equivalent working time system. Our team will work 24/7, with shift hours depending on the employers needs. At the moment and soon, these will be between 7 a.m. and 8 p.m. Shifts are usually 8 hours long. In the future, there may also be evening/night shifts, but at the moment, this part of the shift is already covered by currently employed staff.

German-speaking ​Contact Center Advisor - 24/7

We are looking for committed, communicative, and organized individuals to fill the role of Customer Service Specialists at a leading provider of innovative payment solutions and financial services.

With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

What we offer

• ▪ Employment contract, with salary: 7000-9500​ PLN gross/month: base 5500-8000 PLN gross + language bonus 1500 PLN gross + additionally, a performance-based bonus (up to a maximum of 12% of the base salary per month).
• ▪ Private health insurance.
• ▪ Sports card subsidy.
• ▪ Life insurance.
• ▪ Social events, charity actions, and opportunities to integrate with colleagues.

,[Contact with customers/banks mainly by telephone., Topics: cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements., Solve problems, follow company rules, and ensure customer satisfaction., Work with teams and partners to ensure smooth processes] Requirements: CRM, SAP, MS Office Suite, Accounts Payable&Receivable Additionally: Sport subscription, Private healthcare, International projects, Small teams.

Kategorie

customerService

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