Fieldwork Coordination Alocator with Italian or French
Popis pozice
Customer experience is important for all companies and we have a passion for it. Global Support Centre (GSC) is a division inside IPSOS, based in Prague and dedicated to monitoring and management of customer experience via mystery shopping and its application.
At this moment we are looking for a person who will support the GSC panel team:
### Fieldwork Coordination Alocator with Italian or French – external cooperation
The main goal of this position is to manage Mystery Shopping project´s fieldwork. The Fieldwork Coordination Alocator is responsible for allocating tasks to Mystery Shoppers and building relationships with them for the Ipsos brand.
### What will you do:
* Supporting and helping new joining Mystery Shoppers with the Briefing process
* Answering general Mystery Shoppers questions relating to the settings of their profile, payment,etc.
* Building relationship with Mystery Shoppers as far as the Ipsos Brand
* Keeping accurate records: Being able to change survey start date, planned date an due date, pay item and information in CP columns
* Understand project specifications like shopper profile, blackout date, timing and deadlines, etc.
* Keeping project budget in line with quoted hours and direct costs
* Sending / Updating regularly the reports about the FW and the workflow
### What we offer:
* Part - time position
* Working in the biggest market research agency in Czech Republic, in dynamic and international environment
* Participation on big local and international projects for key market players (companies from finance, telco, automotive sector…) and opportunity to help them in developing the best customer experience
* Cooperation on developing new area of international business and moving local experience to global context
* Friendly international team
* Active usage of foreign languages
* The possibility of professional and personal development even for graduates
* Interesting financial remuneration, employee benefits (training and courses, Multisport card, team buildings, refreshments at the workplace, etc.)
* Possible start - ASAP
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