Dispute Process Team Leader with German @ Capgemini Polska Sp. z o.o.
(práce v Polsku)

Dispute Process Team Leader with German @ Capgemini Polska Sp. z o.o.

Polsko

YOUR PROFILE

• At least 3 years experience in the O2C area (preferably dispute management).
• Experience in people management and leading a team (team leader, backup TL, coordinator).
• At least C1 level of English and B2 level of German.
• At least a bachelors degree.
• Experience in MS Office tools.
• Ability to analyze end to end O2C processes.
• Multitasking, ability to organize own work and teamwork in compliance with the operational procedures, tight deadlines, Clients reporting requirements and ad hoc priority tasks.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now!

,[Managing a small team and ensuring the delivery of high quality service to the client., Ensuring that the daily activities within the teams responsibilities are fulfilled properly and timely., Helping monitor daily workload of team addressing bottlenecks., Handling complex client specific queries, issues or escalations within the client context., Acting as first escalation point for contested disputes and deductions , Escalating problem deductions and disputes to the client in accordance with the escalation policy. Preparing recommendations with regards to actions., Reviewing query developments and trending at various customer levels providing root cause analysis of anomalies and recommending solutions. ] Requirements: Degree, MS Office, O2C, AD Additionally: Training budget, Sport subscription, Private healthcare, International projects, Free coffee, Bike parking, Free parking, Mobile phone, In-house trainings, Modern office, No dress code.

Kategorie

finance

Odpovědět na inzerát