Devops Engineer @ WIPRO IT SERVICES POLAND Sp. z o.o.
(práce v Polsku)

Devops Engineer @ WIPRO IT SERVICES POLAND Sp. z o.o.

Polsko

• 3-5 years of relevant experience English on at least B2 Level
• Diploma -  Engineering or Computer Science preferred  Familiarity and
• expertise in ServiceNow for managing incidents and requests, with the ability to navigate incident and request management processes effectively. Understanding of the Software Development Life Cycle (SDLC) and knowledge of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practices.
• Familiarity with CI-CD workflow and Azure DevOps-CI-CD pipelines is advantageous. 
• Proficiency in utilizing tools such as GitLab, Nexus, Jira, Confluence, Developer Portal, Stack Overflow, and SNOW for collaboration and issue management.
• Ability to acknowledge input and prioritize tasks based on the number of users/processes impacted, demonstrating effective triaging and product impact identification skills. 
• Capability to handle critical issues by invoking escalation to the L2 Dev Cloud SRE sub-group escalation point, collecting and documenting issue details, and managing duplicate tickets as per the triaging approach.
• Proficiency in triaging non-critical issues or fulfilling requests following the Knowledge Base (KB) by collecting complete information from the end user

,[Provide Level 1 Support Services for the DevCloud platform and tools, including triage and escalation of incidents, encompassing Mission Control and Level 2 support., Acknowledge incidents, troubleshoot using available Standard Operating Procedures (SOPs), communicate the applicable resolution, and close the incident in the IT Service Management (ITSM) tool., Acknowledge service requests, work on the service request within authorization and as per available SOP, and close the ticket in ITSM with the appropriate SOP attached upon confirmation from the user., Update the knowledge management as per requirement, ensuring that all relevant information is documented and accessible., Identify automation opportunities and participate in cross-skill and upskill trainings to enhance expertise., Provide advice and guidance to end users to assist with issue resolution and service request fulfillment.,  Document the issue in the ITSM tool, ensuring that all relevant details are accurately recorded for future reference and analysis.] Requirements: Software Development Life Cycle, GitLab, L2, Relay, Jira, Confluence, nexus, Continuous deployment, DevOps, Azure, Cloud, SRE, ITIL, Information Technology Infrastructure Library Additionally: Sport subscription, Private healthcare, International projects, Free coffee.

Kategorie

sysAdministrator

Odpovědět na inzerát

Zajímavé nabídky práce v okolí: