Customer Support Team Lead | O2C | German
POPIS POZICE:
Do you have knowledge of the Order-to-Cash process in a B2B business model? Are you proficient in German?
We’re looking for an experienced Customer Service Supervisor to lead our clients team in delivering B2B support for their products.
What You’ll Do:
- Lead and mentor a team of 6-8, focusing on order management and customer inquiries.
- Ensure high standards of customer support through effective processes and professional communication.
- Identify and implement process improvements for better customer service.
- Build strong relationships with sales, technical support, finance, and other teams.
- Gather and act on customer feedback to enhance experiences.
-
Handle service incidents with urgency.
BENEFITY:
- Relocation package
- 5 weeks of holiday
- Home office possibilities
- Contribution into retirement plan
- Meal allowance
- Multisport card
- Cafeteria
POŽADAVKY:
- 3+ years of managerial experience in a customer-facing team.
- Proficiency in German and English.
- Strong leadership skills and a proven track record of building high-performing teams.
- Experience in international environments and the Order-to-Cash cycle.
-
Expertise in SAP, Oracle, or similar systems. CRM knowledge.
- Excellent communication, coaching, and mentoring abilities.
- Podrobné informace o nabídce práce
Firma: Grafton Recruitment Lokalita: Praha Odvětví práce: Vedoucí/manažer týmu Pracovní pozice: Customer Support Team Lead | O2C | German Směnnost práce fulltime Nástup do práce od: IHNED Nabízená mzda: neuvedeno Nabídka přidána: 25. 6. 2025
Pracovní pozice aktivní
Zajímavé nabídky práce v okolí:
Práce Customer Support Team Lead | O2C | German: Často kladené otázky
👉 V jakém městě se nabízí nabídka práce Customer Support Team Lead | O2C | German?
Práce je nabízena v lokalitě Praha.
👉 Jaká firma nabírá na tuto pozici?
Tato nabídka práce je do firmy Grafton Recruitment.
Pokud hledáte další podobné nabídky práce, podívejte se na aktuální pracovní místa Praha - Vedoucí/manažer týmu