Customer Support Engineer @ Experis Polska
(práce v Polsku)

Customer Support Engineer @ Experis Polska

Polsko

Must Have Qualifications:

• Proven experience working with AI technologies. 
• Strong customer support background with excellent troubleshooting skills. 
• Solid Unix/Linux system administration experience. 
• Knowledge of network protocols: SSH, HTTPS, DNS, DHCP, SNMP. 
• Experience with VMware setup, configuration, and troubleshooting. 
• Hands-on experience with Kubernetes and Docker. 
• Familiarity with database solutions such as MySQL, Elasticsearch, DynamoDB. 
• Experience with AWS and APIs (SOAP/REST). 
• Exposure to monitoring and data collection platforms. 
• Experience working with CRM tools. 

Nice to Have Qualifications:

• Highly organized, self-driven, and adaptable. 
• Strong analytical and problem-solving skills. 
• Ability to lead troubleshooting efforts and resolve customer issues independently. 
• Capable of identifying root causes and delivering long-term solutions. 

Customer Support Engineer

Opis Pracy

Location: Hybrid work model for candidates based in the Krakow area (2 days per week from the Clients office) / for candidates located outside Krakow, remote work is possible with occasional visits to the office Salary: 10 000 – 12 000 PLN gross/month (Employment Contract only – UoP)

Offer

• Multisport Card 
• Life insurance 
• Private healthcare 
• PowerYou platform 

Opis Firmy

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

Oferujemy rekrutacje menedżerów i wysoko wykwalifikowanych konsultantów z doświadczeniem w branży IT. Experis jest częścią ManpowerGroup i został uznany za jedną z najbardziej etycznych firm na świecie.

,[Provide remote technical support for CX tools, resolving issues of moderate to high complexity. , Act as a technical specialist supporting global customers. , Collaborate with development and internal teams to address tool-related challenges. , Manage incoming support cases and maintain accurate records in the CRM, including troubleshooting steps and customer interactions. ] Requirements: CRM, AI, Unix, Linux, Network protocols, DNS, DHCP, VMware, Kubernetes, Docker, MySQL, Elasticsearch, AWS DynamoDB, AWS, SOAP, REST API, Problem-Solving, Analytical skills Additionally: Sport Subscription, Private healthcare, Remote work, Life insurance.

Kategorie

support

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