Customer Service Representative with Italian Praha hl.m., Praha

Customer Service Representative with Italian

POPIS POZICE:
Are you interested in customer service and administration? Are you fluent in Italian and English? Would you like to become a part of an international company? Then this job might be the perfect choice for you!

We are looking for a Customer Service Representative with fluent Italian language. In this role, you’ll be the first point of contact for customers and sales reps, ensuring their requests and orders are handled with professionalism, accuracy, and a solutions-driven mindset.

What You’ll Do:

- Process customer orders and handle inquiries from clients, distributors and sales reps.
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Support with credit notes, re-bills, and issue resolution.
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Communicate across departments via CRM to resolve service requests.

- Provide accurate product information and identify upsell opportunities.
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Ensure smooth complaint handling and compliance with internal procedures.

Location: Prague - Palmovka
Start: immediately
Salary: 45 - 52 000 CZK/month

BENEFITY:
- possibility of work from home
- contribution into retirement plan
- meal allowance
- 5 weeks of holiday
- sick days
- Multisport card
- Cafeteria
- friendly environment

POŽADAVKY:
- 2+ years of customer service or account management experience in an international company.

- Fluent English and Italian, with excellent communication skills.

- Knowledge of Excel, CRM and Oracle is preferred.

- Proactive, independent, and solution-oriented mindset.

- Commercial awareness and ability to spot sales opportunities.

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