Customer Service Representative with German Praha hl.m., Praha

Customer Service Representative with German

POPIS POZICE:
We are seeking for multilingual candidates who speak fluent English and German with customer service background and willingness to learn.

Your new Customer Service Representative role will include:

* Taking care of an assigned portfolio of customers
* Assisting customers with how-to’s
* Handling customer service inquiries and issues via telephone or email
* Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
* Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
* Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
* Supporting the customer during the entire order to cash process
* Maintaining and managing relationships with them
* Solving possible issues and giving advice if needed

Contract: 1 year with a possibility of prolongation
Start: immediately
Location: Prague 3

BENEFITY:
- 5 weeks of vacation
- Annual bonus
- Meal allowance
- Training and courses
- Other benefits

POŽADAVKY:
* Fluent ENGLISH and GERMAN in both written and oral form, min. B2+
* Being professional and having a positive attitude is desired
* Good communication skills are essential!
* Previous customer service work experience or administration
* Ability to work under pressure
* Being an independent and responsible person
* Ability to work effectively either alone or as part of a team
* Excellent and effective organizational and time management skills

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