Cloud Support Analyst 1 (Hybrid/Remote) @ Hyland
(práce v Polsku)

Cloud Support Analyst 1 (Hybrid/Remote) @ Hyland

Polsko

• Working knowledge of JavaScript or other scripting languages
• Working knowledge of Relational Databases (MSSQL, mySQL, Postgres)
• Working knowledge of cloud infrastructure technologies, such as AWS and MS Azure
• Working knowledge of Windows, Linux, and UNIX (NIX) operating systems
• Ability to read and understand application logs
• Ability to troubleshoot and debug Web applications (Tomcat, JBoss, etc.)
• Authentication knowledge (Kerberos, SAML)
• API languages preferred
• Experience in troubleshooting customer service environments
• Critical thinking and problem-solving skills
• Organizational, multi-tasking, and time management skills
• Collaboration skills, applied successfully within a team as well as other areas
• Oral and written communication skills that demonstrates a professional demeanor and the ability to interact with others both internally and externally
• Ability to use sound judgment and appropriately escalate issues for guidance
• Ability to speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Able to thrive in a fast-paced environment
• Attention to detail
• Sharp, fast learner with technology curiosity and aptitude
• Ability to participate in the on call rota
  
• Associate degree in Technical or a related field or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Fluency in English

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

We are truly thrilled to develop our R&D Center in Katowice, heart of Silesia region and enlarge Hyland across the globe! We hope to spread our #hylandlife philosophy here, create a vibrant culture where employees can feel connected to each other regardless of their work location and where positive work environment is defined by employees’ happiness, health and engagement.

Currently we are looking for Junior FullStack Developer to join our Cloud Engineering team!

Hyland’s Offering

We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.

• Learning & Development- development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
• R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
• Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
• Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
• Community Engagement– Volunteer time off (24h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
• Diversity & Inclusion– employee resource groups, inclusion benefits and policies
• Niceties & Events– culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

,[Troubleshoot and resolve a range of issues utilizing company systems, utilities and support processes with assistance from global team members, Provide regular and frequent communication to ensure customer is fully advised as to the progress or delay to the resolution of their technical issues in a timely manner, Provide support for issues regarding the Alfresco enterprise edition (Alfresco also provides an open source community edition), Identify and submit software defects to internal team for reviews, Contribute to internal documentation to fully reflect all activity related to resolution of support request, Adhere to the Change Control Policy for Cloud environments, Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy, The role requires a hybrid work setup, but the managers are open to discussing remote work as well] Requirements: JavaScript, AWS, Relational Databases, Windows, Unix, Linux, AWS certificate, MS Azure, MySQL, MSSQL, API languages, Authentication knowledge, Troubleshooting Tools: . Additionally: Private healthcare, Conference budget, Work-life balance, Employee referral bonus, Flexible working hours, Webinars, Life insurance, Multisport card, Tuition Assistance Program, 5 additional days off, 24h Volunteer Time Off, International projects, Gym, Free snacks, Free coffee, Bike parking, Playroom, Shower, Free beverages, Free lunch, Free parking, Modern office, No dress code.

Kategorie

support

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