Chat Specialist for Business Support Praha

Chat Specialist for Business Support

Praha

Náplň práce

We are looking for a Chat Specialist for Business Support to assist sales roles internally for our client, who is a world market leader in enterprise application software. Are you a fast learner and an apt communicator ready to work for a global company? Get back to us.

Assisting internal customers (mainly sales people and account managers) regarding business applications, processes and deals at a global level

Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution

Communication with internal customers mainly using a chat tool and a remote access tool

Prioritizing issues and de-escalating challenging situations

Ensuring internal customer satisfaction using communication skills and application of best practices

Cooperation with Chat Unit colleagues in Prague and international teams, sharing best practices and knowledge

Požadujeme

Superior communication skills

Familiarity with common IT tools including MS Office and chat tools

Experience in customer service, helpdesk or other customer-facing roles

Fluent English is a must, any other language is a plus

An inquisitive mindset and ability to learn quickly

Ability to guide clients through challenging situations and prioritize

Nabízíme

Elaborate hands-on training to give you a smooth start

5 weeks of holidays and 6 sick days a year

Possibility to work from home two days a week

Meal vouchers

A monthly Cafeteria budget

Salary compensation for up to 15 days of sickness a year

Multisport card at favourable terms

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