Billing specialist (EST/ USA timezone) @ Doumo Remote

Billing specialist (EST/ USA timezone) @ Doumo

• Proven experience working with Stripe or similar billing/subscription systems.
  
• Strong understanding of SaaS subscription logic, billing cycles, proration, auto-renewals, etc
  
• Experience with installment management and recurring payment structures — a plus.
  
• Familiarity with ticketing systems like Zendesk, Jira, or similar.
  
• Experience in a finance department or SaaS company — highly preferred.
  
• Excellent communication skills in English (B2+)
  
• Attention to detail and ability to handle confidential financial data with care.
  
• Technical fluency: SQL (basic), internal dashboards, and process documentation.
  
• Fast learner with a proactive mindset and ability to work under pressure during escalations.

Invoicing & Subscription Management:

• Assist customers with billing inquiries and subscription issues.
• Clearly explain pricing tiers, subscription duration, auto-renewals, and license pricing logic.
• Review and adjust subscription periods in TaxDome and Stripe.
• Cancel upcoming renewals and licenses upon request.
• Fix the issues in case they arise because of an incorrectly selected plan, and prepare cash reconciliations

Billing System Administration:

• Manage workflows in Stripe, including:
  
  • Subscriptions
  • Invoices
  • Payments
  • Coupons & discounts
  • Disputes
  • Refunds & subscription adjustments
  • Installment and recurring payment plans
  
  
• Set up/disable/change and manage promotional offers, custom coupons, and time-limited discounts.
• Monitor automation around invoicing, renewals, and payment failures to ensure accuracy.
• Investigate anomalies in billing behavior and escalate edge cases when necessary.

Communication & Collaboration:

• Collaborate with Sales, Customer Success Account Management, CSAM, Support, and Product teams to resolve billing issues.
• Communicate with customers regarding account status, license access, invoices, and billing adjustments.
• Maintain accurate documentation of billing cases and provide regular updates internally.
• Respond to customer inquiries when required.

Internal Tools & Technical Fluency:

• Use the internal admin panel to detect and resolve inconsistencies in subscriptions and payments.
• Write basic SQL queries to retrieve billing data and perform root-cause analysis.
• Understand how data flows between systems (TaxDome ↔ Stripe) and ensure sync integrity.
• Log system changes, eEscalate bugs, and suggest tooling improvements.

Continuous Improvement:

• Identify recurring issues and collaborate with Product/Engineering/Support to improve billing workflows.
• Contribute to building an internal knowledge base and playbooks.
• Take ownership of billing integrity, ensuring customers are charged fairly and accurately.

Kategorie

finance