Application Support Specialist @ AVENGA (Agencja Pracy, nr KRAZ: 8448) Remote

Application Support Specialist @ AVENGA (Agencja Pracy, nr KRAZ: 8448)

Remote

Knowledge and skills

1. Proficient in using MS Office package. 

2. Knowledge of IT terminology and concepts, including troubleshooting and problem-solving. 

3. Experience in the use of ticketing systems, dealing with case, incident and/or problem management. 

4. At least one year of professional experience in a Call Centre, Service Centre, Support team or Help Desk. 

5. Holds ability to document effectively 

6. Presents problem solving skills

Specific requirements

1. At least two years of professional experience in web content management in educational online software used for training management and administration of learners and results or similar systems used for: administration of resources, users management or content development. 

2. At least two years of professional experience in using learning management systems or similar as site administrator and/or content creator. 

3. Ability to document solutions and draft manuals, guidelines and procedures.

4. English language certificate

Application Support Specialist in support of Training and Learning Management Academy’s systems

,[Checks and classifies the requests in the support mailbox twice a day (08:00-10:00 and 16:00-18:00 CET,Mon-Fri)., Ensures that all requests are responded to within the respective time limit., Correctly classifies and prioritizes at least 90% of incoming issues., Resolve at least 80% of technical issues independently., Escalates complex issues to higher-level technicians., Support services are effectively and efficiently delivered., Achieves a customer satisfaction rating of at least 85% through surveys or feedback.] Requirements: Tools: . Additionally: Sport subscription, Private healthcare, International projects.

Kategorie

support

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