Account manager | Client Success manager @ RichBrains
(práce v Polsku)

Account manager | Client Success manager @ RichBrains

Polsko

What we’re looking for:

• 4+ years of experience in B2B client-facing roles within a software development company, such as Customer Success, Account Management, Project/Product Management, Consulting, or Sales Engineering.
• Deep understanding of how software development projects are planned, executed, and scaled — bonus points for working closely with Agile teams.
• Excellent communication skills — both written and verbal — with the ability to explain technical topics to non-technical stakeholders.
• Confident working with cross-functional teams including Product Owners, Developers, QA, and UX Designers.
• Strong analytical mindset and problem-solving skillset.
• Experience working with CRM systems and project management tools (Jira, Trello, HubSpot, etc.).
• Familiarity with AI tools and experience with them in day-to-day work.
• Fluent English (spoken and written) — you’ll be working with international clients regularly.
• Located in the EU with strong regional experience — able to navigate local market dynamics and client expectations effectively.

Alongside the experience mentioned, the following will be considered an asset:

• Knowledge of German language and experience working with DACH market.

Are you passionate about building long-term client relationships and making sure that great software delivers real business value? Were looking for an experienced Account/Customer Success Manager who truly understands the outsource software development world and knows how to turn technology into client success stories.

Working with us means: 

• Space, where your ideas and expertise are valued, and high level of freedom and decision-making
  
• Work in a modern business center or remotely
  
• Collaborating with a highly motivated and professional team 
  
• Enjoying a stable work schedule with hours from 11:00 to 20:00 (GMT+3)
  
• Taking part in occasional corporate events that bring the team together and strengthen team spirit
  
• Accessing select corporate perks and discounts

,[Manage the full post-sale customer journey across a portfolio of B2B clients in various industries — from onboarding and adoption to retention and growth., Lead client conversations around goals, priorities, and product fit, ensuring each initiative is aligned with real business outcomes, Act as the primary point of contact for key clients, ensuring their satisfaction and success with our software products and services., Translate business goals into actionable tech solutions — helping clients unlock the full potential of their custom software., Build strong, long-term relationships and become a trusted advisor by deeply understanding your clients industries and needs., Coordinate software development teams internally to ensure projects are delivered on time, within scope, and aligned with client expectations., Identify opportunities for upselling and cross-selling additional services or solutions based on client goals and technical contexts., Regularly gather feedback, anticipate client needs, and proactively offer improvements or support., Monitor client success metrics, using those insights to continuously improve service and product fit., Lead regular check-ins, reviews, and strategy sessions to maintain engagement and alignment., Own renewals, identify expansion possibilities, and support commercial conversations in collaboration with Sales and Project teams. ] Requirements: Jira, Trello, AI, Communication skills, Analytical skills, Software Development Life Cycle, CRM, IT services, HubSpot, Agile Tools: . Additionally: Friendly atmosphere, Integration events, Remote work.

Kategorie

customerService

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