Senior Operations Engineer - Support Line 2 @ ITMAGINATION Remote

Senior Operations Engineer - Support Line 2 @ ITMAGINATION

Remote

• At least 5-8 years of experience in cloud-based environments with extensive knowledge in operations.
  
• Certified: AZ-104 Microsoft Azure Administrator higher.
  
• Proficiency in Linux, OS administration, networking, databases, virtual machines, containerized applications, and API-based applications.
  
• Experience with MS Azure, including App Services, App Gateways, Key Vaults, Functions, PostgreSQL databases, VNETs, Log Analytics, and App Insights. Preferred: Microsoft 
  
• Knowledge of ITIL and experience in managing service management and executing surrounding processes.
  
• Skills in proactive monitoring, incident response, and technical documentation.
  
• Implementation of proactive monitoring techniques, incident response, and creation of technical runbooks.
  
• Experience with Azure Native Monitoring Tools (e.g., Azure Monitor, AppInsights, LogAnalytics, Dashboards, Grafana, Zabbix).
  
• Ability to write SQL/Postgres queries for data and problem analysis.
  
• Previous experience working with medical device software
  
• Strong collaboration, communication, and organizational skills in a global setting.
  
• Excellent English communication skills, both written and verbal.

ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.

We are looking for experienced team players to fill the position of Senior Operations Engineer - Support Line 2 and participate in our up-and-coming project for our client from the medical industry.

,[Diagnose and resolve complex technical issues, providing high-quality support to customers, users, and systems., Escalate requests and continuously update support documentation., Develop and implement strategies for rapid problem resolution (incident management) and change management processes., Conduct root cause analyses, implement quick workarounds, and take proactive measures., Ensure adherence to defined SLAs/SLOs.] Requirements: Linux, SQL, Azure Additionally: Sport subscription, Private healthcare, International projects.

Kategorie

support

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