L2 Technical Support with Czech/Slovak
Praha hl.m., Praha

A well-established, gradually growing international company is currently looking for a L2 Technical Support with Czech/Slovak.

Do you wish to develop your career in IT?

Do you speak Czech/Slovak and English?

Do you want to thrive both professionally and personally?

Then apply right now!

These will be your daily IT support responsibilities:
- Assistance with the OneConference application for users and IT project managers

- Create and manage OneConference platforms for events - point of contact between teams/clients/customers
- Second point of contact activities
- Working accorading to procedures and SLA,
- Assist customers - escalation of issues as well as immediate resolution
- Make use of collaboration tools like Webcasting and Microsoft Teams.

- When necessary, escalation of cases to different Support teams

- Ticket closure and on-site incident and request response.

- Assist in producing technical guides and documentation

- 5 weeks of holidays
- 4 Sick days
- Meal vouchers
- Referral bonuses
- Multisport card
- Refreshment in the office
- Work on interesting projects
- Professional development
- Active use of foreign languages
- Competitive salary and many other interesting benefits

- Advanced level of spoken and written English (B2+/C1) and Czech/Slovak (B2+/C1)
- German is a plus
- Working understanding of office automation products and commonly used SW
- Three or more years of experience in a service desk, IT support center, or second line support

- Excellent problem-solving and multitasking skills
- Customer-oriented attitude with good communication skills
- Practical experience with Windows, Linux, and Mac OS environments
- The ability to perform remote troubleshooting and provide clear instructions

Detaily o pracovním místě:
Firma: Grafton Recruitment
Okres Praha
Pracovní pozice L2 Technical Support with Czech/Slovak
Směnnost práce fulltime
Nástup do práce od: IHNED
Nabízená mzda: 33 000 Kč - 43 000 Kč za měsíc
Nabídka přidána: 11. 8. 2022
Pracovní pozice aktivní
Odpovědět na inzerát    6 lidí si již prohlédlo tuto nabídku práce.
Zajímavé nabídky práce v okolí:
Praha - Nabídka práce v okolních lokalitách
Zaujala Vás nabídka práce na pozici L2 Technical Support with Czech/Slovak ve městě Praha? Pošlete svůj životopis firmě Grafton Recruitment ještě dnes.