Field IT Service Manager

Field IT Service Manager

Nabídka:

Požadavky: Your Role

As our IT Service Manager & On-Site Support Lead, you will be the crucial link ensuring operational excellence and service quality across our Czech fitness clubs. You are responsible for the strategic management of IT services (Incident, Problem, Change) while providing direct, hands-on technical support for critical branch infrastructure (turnstiles, QR scanners, network equipment, printers, PCs). Your mission is to guarantee seamless, autonomous club operation and high user satisfaction across our rapidly expanding network.

What we offer

* Stable Full-Time Employment

* 5 Weeks of Annual Leave

* Birthday Leave

* Flexible Working Hours

* Free Access to all Company Gyms

* Career Growth within a rapidly growing international fitness brand

* Dynamic and Supportive Work Environment

* Company car

Who you are

We are looking for an experienced and versatile professional who combines IT management rigor with practical field expertise:

* Availability: Must be available to travel frequently to club locations across the Czech Republic.

* Experience & Skills: Minimum 5 years of combined experience in IT Service Management and technical End-User Support.

* Process Driven: Strong grasp of ITSM methodologies (Incident, Change, Problem Management); ITIL certification is a major plus.

* Technical Focus: Proficiency in networking, infrastructure, security, and the maintenance of physical club equipment (e.g., access control, printers, endpoints, peripherals).

* Communication: Excellent communication skills, user empathy, a results-oriented mindset, and fluency in English & Czech (both spoken and written).

* Preferred: Experience with major ITSM tools (ServiceNow, JIRA, BMC Remedy) and knowledge of BCP/DRP planning.

jak se přihlásit

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