Customer Service Specialist (German & French speaking) @ Transcom Worldwide Poland Sp. z o.o.
(práce v Polsku)

Customer Service Specialist (German & French speaking) @ Transcom Worldwide Poland Sp. z o.o.

Polsko

• Good computer skills – all tasks are performed electronically.
• Fluent knowledge of German and French (both min. C1) – essential for customer service.
• Ability to listen and read with understanding, creating clear statements with respect for the other person.
• From experience, we know that competent candidates tend to underestimate their skills. So give yourself a chance and apply!

What we offer

• Starting salary of 7,730 PLN gross + a bonus (up to 2,000 PLN gross).
• Employment based on an employment contract.
• Option to work from home or in a hybrid model (from our office in Gdańsk).
• Induction training and support in daily work.
• In the first 3 months, you will develop communication and conversation skills within a defined framework.
• Real promotion opportunities – over 50% of recruitments for higher positions are filled by our internal employees.
• Employee Referral Program – up to 3,000 PLN gross for hiring an employee from your referral.
• Comprehensive benefits package: Consultations with a psychologist, sports card (Medicover Sport), medical care (Medicover), holiday allowance, Worksmile cafeteria, discounts on products from our partners, and much more!

Transcom Worldwide Poland Sp. z o.o.

• In Transcom, we provide high-quality customer service based on modern solutions (CX), delivering services for many well-known brands worldwide.
• Hundreds of clients, including innovative players in e-commerce, dynamically developing fintechs, tech legends, and many others, can rely on us for on-, off-, and nearshoring services.
• Together with 30,000 consultants, working in 85 service centers and their own homes, across 27 countries, we create exceptional experiences in customer service, sales, content moderation, and back-office services.
• We have been present in Poland since 2003. You can find us in Gdańsk, Olsztyn, Białystok, Elbląg, Poznań, and Grudziądz.

Get to know us better, find us on Facebook (@TranscomPoland) and Instagram (@transcom.poland).

Jak się u nas pracuje? 

• Obsługujemy klientów znanych marek w oparciu o nowoczesne rozwiązania (CX): telefonicznie, mailowo, za pośrednictwem chatu i wideorozmów.
• Dzielimy się wiedzą, bierzemy udział w szkoleniach i rozwijamy się w oparciu o jasne ścieżki kariery.
• Rozwijamy swoje umiejętności komunikacyjne i interpersonalne.

,[We familiarize ourselves with the current situation and procedure changes. We answer customer questions coming in via phone. , We provide technical advice, arrange service visits, and propose purchasing beneficial household appliance insurance for future malfunctions. , We know that in the case of slightly more difficult inquiries, we can count on the support of the team and Team Leader.] Requirements: strong computer skills Tools: . Additionally: Sport subscription, International projects, Private healthcare, Friendly atmosphere, Wyprawka dla dziecka, Paczki świąteczne, Więcej benefitów w zakładce "o firmie", Dofinansowanie biletów do teatru, kina, In-house trainings, No dress code, Free coffee, Owoce, Zniżki na firmowe produkty i usługi.

Kategorie

customerService

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